Remote Services

Consulting services based on individual office needs:

• Complex billings/pre-authorizations and treatment management / coordination cases
• Maximizing procedures based on the correct use of the fee guide as we do an in-depth analysis of the coverage and billing procedures
• Scheduling and patient interaction: working on minimizing missed/cancelled/no-show appointments.
• Training on proper bookings techniques and how to effectively fill the schedule as well as avoiding mid-day gaps.
• Working with the administrative and clinical staff discussing how each patient is dealt with and what happens when the patient leaves the chair and comes to the front desk to be processed out and schedule their next appointment.
• Setting up systems to ensure the hand-offs between the back and front are done properly so that the patient is more likely to schedule their next visit.
• Working on identifying how and what motivates patients to schedule and keep their appointments based on various factors and how to create a sense of urgency in scheduling the next visit.
• Discussing and working on proper telephone etiquette and what to avoid when speaking to a patient on phone or leaving a message.
• Setting up protocols to ensure that appointments are not “lost” or “forgotten” and how to bring them back into the system.
• Working on setting up a good recall and unbooked treatment systems.
• Building and maintaining office manuals uniquely created to match the needs of each individual practice.